Privacy Policy

This Privacy Policy is an integral part of our Terms of Use (“Terms”). Its purpose is to ensure that you understand what personal information we collect, use, and share when you use our service and the controls we offer you to manage your shared information.

By accessing the Arete Global Real Estate LLC website (the ‘Website’), you consent to the collection, use, and transfer of your information as set out in this policy. If you do not accept the terms of this policy, you should not use the Website or our services.

When you submit an inquiry, register for updates, or engage with us for any services, you will be specifically asked to confirm that you agree to share your data with us in line with this Policy. This is referred to as an ‘opt in’ and in many jurisdictions this is mandatory.

Throughout the Terms of Use, certain words have specific meanings, and they should be interpreted consistently wherever they are used.

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1. Information We Collect About You

When we use the term “Information,” we refer to data that may include personal data.

1.1 Data You Provide to Us

• Inquiry and Contact Data: When you reach out to us via forms on the Website, WhatsApp, or email, we collect your name, phone number, email address, and message content.

• Property Interest Data: If you request to learn more about properties, we may collect information such as your preferred location, budget, investment intent, or nationality to suggest relevant options.

• Verification and Compliance Data: If you proceed with a transaction or express intent to invest, we may collect supporting documents such as Emirates ID, passport copy, or proof of residence for Know Your Customer (KYC) obligations in line with Anti-Money Laundering (AML) regulations.

• Communication Records: If you contact us for support or to exercise your rights, we may collect records of your communications including emails, messages, and phone summaries.

 

1.2 Data We Collect When You Use Our Services

As with all internet-based services, we automatically receive information about you and your device as you use our Website. This information may include:

• Connection and Technical Data: Browser type, IP address, device type, operating system, language preferences, and time of access.

• Interaction Data: Click paths, time spent on pages, scroll behavior, and property views.

• Usage Data: Inquiries submitted, features used, time of activity, and referral sources.

• Geolocation Data: If allowed by your browser, your general location may be collected to tailor nearby property suggestions or offerings.

• Third-Party Integrations: When using features like embedded maps, payment tools, or calendar bookings, we may receive data necessary to operate these tools.

 

2. How We Use Information We Receive About You

We do not sell your information. We use your information thoughtfully and only to support our operations and improve your experience. Our use of information generally falls into these categories:

• Operation, Improvement, and Provision of our Services: Including responding to inquiries, showcasing properties, suggesting options based on your needs, and improving the Website.
• Safety and Security: Ensuring your data and our systems are protected and complying with legal requirements, particularly in real estate compliance and KYC processes.
• Measurement and Analytics: To understand how users interact with our Website and improve usability, navigation, and user experience.
• Communications: To respond to your inquiries, notify you of new listings or updates (if opted in), or provide essential information about your interest or transactions.
• Research and Feedback: Gathering feedback to refine property suggestions, investment support tools, or customer service (participation is voluntary).

 

3. When We Share Information About You

We only share your information when necessary to provide our services or as required by law. Sharing typically falls into these categories:

• Arete Employees: Only authorized Arete Global Real Estate employees have access to your information to provide services or support.
• Service Providers: We use trusted third parties to help operate our Website, manage communication tools, host data, or assist in compliance. These providers are contractually obligated to protect your data.
• Partner Developers or Brokers: Where you express interest in a particular project or development, your inquiry details may be shared with the concerned property developers, agents, or sales partners.
• Legal and Statutory Requirements: We may share data to comply with UAE laws, resolve disputes, or protect our rights and users’ safety.
• Change in Ownership: If Arete undergoes a business transaction such as a merger or acquisition, user information may be shared or transferred in accordance with this Privacy Policy.

 

4. How Long We Keep Information About You

We aim to retain your information only as long as needed to provide our services or fulfill legal requirements. This generally includes:

• Inquiry and Contact Data: Retained for up to 24 months from last contact.
• Verification and KYC Data: Retained for at least 5 years in line with AML regulations.
• Communication History: Retained for the duration of the business relationship or as required by warranty or regulatory obligations.
• Technical and Usage Data: Typically retained for up to 24 months for analytical and security purposes.
• Geolocation and Cookie Data: Retained based on browser settings and individual session behavior.

 

 

5. Your Control Over Your Information

You have full control over your information and how it is used:

• Delete Your Inquiry Record: You can request the removal of your inquiry history or personal data from our system by contacting us at info@aretegroup.ae.
• Update Preferences: You may opt out of marketing or promotional communication at any time by using the unsubscribe links or by emailing us.
• Withdraw Consent: You may revoke your consent where applicable, though this may affect certain services.

 

 

6. Your Rights Over Your Information

Privacy is a fundamental human right. Regardless of your location, you have the following rights:

• Delete Your Data: You can request deletion of your personal data from our records.
• Understand Sharing: You may request information on who we’ve shared your data with.
• Get a Copy: You may request a digital copy of the information we hold about you.
• Correct Your Information: You may update or correct any inaccurate or outdated data.
• Ask Questions: If you have questions about our privacy practices or need clarity on any point in this Policy, you may contact us at any time.
• Contact Our Data Protection Contact Point: You may reach our compliance officer via info@aretegroup.ae for any privacy-related concerns.

 

 

7. Contact

The data controller for our Website and services is:

• Arete Global Real Estate LLC
• Email: info@aretegroup.ae
• Website: www.aretegroup.ae
• Office Address: 101, Al Asmawi Building, Next to Bentley Showroom, Sheikh Zayed Rd, Umm Al Sheif, Dubai, UAE

If you have any questions about our privacy practices or this Privacy Policy, you can contact us via the email provided above.

This Privacy Policy is effective as of  23rd January 2025 and may be updated periodically. Please review it regularly for any changes.